Shipping policy

WHEN WILL MY ORDER BE DISPATCHED?

We work hard to ensure your order is sent promptly. Orders placed by 2pm, Monday to Friday, are dispatched the next working day. Delivery times are calculated from the moment your parcel leaves us.

You’ll receive a confirmation email with your tracking or reference number once your parcel has been dispatched. If you don’t see it in your inbox, be sure to check your junk or spam folder.

Please note: we do not dispatch orders on UK bank holidays.

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HOW LONG DOES DELIVERY TAKE?

Our standard delivery option is Royal Mail Tracked 48, which typically delivers within 3 working days after dispatch.

We recommend ordering in advance if you need your gift for a specific date, just in case of any unexpected delays.

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CAN I SHIP TO MORE THAN ONE ADDRESS?

At this time, we can only deliver to one address per order. If you’d like to send gifts to multiple recipients, please place separate orders for each address.

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WHAT IF MY DELIVERY HASN’T ARRIVED?

You can track your order using the link in your confirmation or dispatch email. If your parcel appears delayed, we suggest first checking the tracking on the Royal Mail website.

Sometimes, parcels are:

Left in a safe place

Delivered to a neighbour

Returned to your local delivery office

If your parcel has been dispatched but tracking hasn’t updated for a few days, please contact us, we’ll be happy to assist.

If it’s been 7 days since dispatch and your parcel hasn’t arrived, please get in touch so we can arrange a replacement.

Thank you for your patience and understanding—we’re always here to make things right.

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DO YOU SHIP INTERNATIONALLY?

We currently only ship within the UK.