Refund policy

RETURNS POLICY

We take great care to ensure every order arrives exactly as intended. However, if your gift box arrives damaged or you receive an incorrect item, please contact us as soon as possible and we'll work with you to resolve the issue promptly. We may ask for photographs of the damage or incorrect items to help us investigate with our suppliers and delivery partners.

To help things go smoothly:

We recommend Royal Mail Tracked 48 for returning your parcel securely.

Items must be sent directly to our returns address. Please don’t use collection points, as we won’t be able to retrieve the parcel or issue a refund.

We are not liable for lost return parcels, so a trackable service is strongly advised.

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REFUNDS POLICY

Refunds are always sent back to the original purchaser via the original payment method.

Once we’ve received and checked your return, we’ll process your refund within 14 days. If you have any questions during the process, just get in touch, we’re happy to help at info@cosynightco.com.

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RETURNS ADDRESS

Before returning anything, please contact us at info@cosynightco.com so we can confirm everything is in order.

To keep your return safe, we recommend using Royal Mail Tracked 48 or another trusted service. Please don’t send returns to collection points, as we won’t be able to access them.

If you have any questions at all, feel free to get in touch, we’re always happy to help! 😊